Delete your TIKK account and data

Last updated: 13 November 2026. This page explains how to delete your TIKK account and everything TIKK stores about you.

Delete it yourself in the app (takes a minute)

Open TIKK (the app, or https://tikk.kariwala.com).
Tap Settings at the bottom, then More, then find Your data.
Tap Delete my account and data. TIKK lists exactly what will be erased.
Tick I understand this cannot be undone, then tap the red Delete my account and data button. (Cancel changes nothing.)

It happens at once. You need an internet connection, because TIKK's server must erase your data too.

What is deleted

Your own charts and everything in them: the patient's name, date of birth and gender, medicines, doses and ticks, doctors, vitals and readings, notes, prescription summaries, routines and their names, and the carers' access to those charts.
Your sign-in: the anonymous identity of your phone, or your Google sign-in record in TIKK (your Google account itself is not touched).
Your reminder (notification) subscription and the records of reminders sent to it, your recovery details, your preferences and your usage records.
The anonymous prescription statistics and the translation entries that are tied to your identity number.
On your phone: the chart, the settings and the prescription photos. TIKK then starts again like new.

What happens to other people

Carers who looked after a chart you owned lose access to it, because it no longer exists.
If you looked after someone as a carer, you stop looking after them. Their chart is not deleted; a dose you ticked on it stays ticked but is no longer shown as yours.

What may remain

A message you sent with the Feedback button is kept by TIKK's operator until you ask for it to be deleted.
Emails already sent to a carer cannot be taken back.
The hosting provider's routine database backups are not used for anything else and drop out as they are replaced.

If you cannot open the app (a lost phone, for example)

Write to tikk@kariwala.com with the subject Delete my TIKK account and data (or use the Feedback button on this page, bottom right). Say that you want your TIKK account and data deleted and how we can reach you. We will ask for something that shows the chart is yours (for example the recovery details you set up, or the name and the share code of the chart) and will delete it within 30 days, and tell you when it is done. Deleting inside the app is immediate.

How long it takes

In the app: at once, and your phone is cleared.
By email or Feedback: within 30 days of the day we can confirm the chart is yours.
Routine database backups are not used for anything else and drop out as they are replaced.

See the Privacy Policy for what TIKK stores and why.